A little extra protection for your order 💎
We’ve introduced an optional Shipping Protection service to give you more peace of mind when shopping with us.
👉 This option is completely optional — you can choose whether to add it at checkout based on your preference.
Shipping Protection is an optional coverage service designed to protect your order against common delivery issues.
With Shipping Protection, you’ll receive support and compensation if unexpected shipping problems occur during delivery.
Our goal is to provide a safer and more reliable shopping experience — even when things don’t go as planned.
Shipping Protection currently covers the following situations:
If your package is delivered later than the expected shipping timeframe (7–14 business days), you will receive:
👉 $5 compensation per order
If your package is not delivered within 60 days after shipment:
👉 You will receive a full refund
If the tracking shows “delivered” but you did not receive the package:
👉 Refund available with valid proof
If the product itself arrives damaged and unusable (excluding packaging damage):
👉 You will receive a full refund
If the delivery address does not match the address on your order:
👉 You will receive a full refund
If your order is not delivered within the expected timeframe (7–14 business days), you are eligible for delay compensation.
👉 Delay is calculated based on shipping time only:
From the moment tracking begins
(first logistics scan)
➡️ Until the package is marked as delivered
Because waiting longer than expected shouldn’t go unnoticed 💙
At checkout, you’ll see two options:
1️⃣ Checkout (standard order)
2️⃣ Checkout with Shipping Protection
Simply select:
👉 “Checkout with Shipping Protection”
to add coverage for just:
💎 2% of your order value
(minimum fee: $0.98)
and enjoy extra peace of mind while shopping.
👉 This option is completely optional.
If anything happens to your order, you can easily submit a claim through one of the following methods:
If you selected “Checkout with Shipping Protection” during checkout, you will receive an email after your order is successfully placed titled:
👉 “Xcotton Shipping Protection Placed Successfully”
If your package experiences any shipping issues, you can simply click the claim link inside that email to submit your claim.
👉 https://sp.xcottons.com/parcel#/parcel/parcel-login
We’re always working hard to improve our shipping experience.
Shipping Protection is not just an extra option —
👉 it’s our way of supporting you
👉 even when unexpected delivery issues happen
Our goal is to provide better service and reliable solutions, so you can shop with confidence 💎✨
