Refund policy

We offer hassle-free, no-questions-asked returns! You simply need to initiate your return within 30 days of receiving your order. Please note that certain items are marked as non-returnable at the time of purchase, such as mystery boxes, limited edition releases, and clearance items. These exclusions are clearly stated on their product pages.

How to Initiate a Return?

Just send an email to support@feelook-art.com letting us know you’d like to return your item(s), and we’ll provide you with the return address.

What if the Item Has Been Used?

All returned items must be in perfect resalable condition, as we do not accept opened products. If the returned item is deemed not in resalable condition (e.g., opened box, writing on packaging, opened diamond bags, pasted diamonds, etc.), we reserve the right to refuse a refund.

When Will I Receive My Refund?

Your refund will be processed back to your original payment method as soon as your return is inspected. Typically, this will be within 72 business hours of receiving the returned item.

Where Will the Refund Be Sent?

Refunds will always be issued to your original payment method, with no exceptions.

Who Pays for Return Shipping Fees?

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Are There Restocking Fees?

No, we do not charge any restocking fees.